Frequently Asked Questions

How do I shop on your online store?

Orders can be placed on our website 24/7. Browse our items and click “add to cart” when you are ready to purchase. Once you are finished adding the item(s), click on the cart symbol at the top right and then checkout. You will fill out the necessary information requested and then click the place order button. You can always save your shipping and billing information along with your credit card to speed up the checkout process in the future. Once your order is placed, you will receive an email confirmation. An additional email will be sent when the order ships with tracking information.

Will my drawing be used for media and promotional purposes?

When purchasing, your custom drawing may be shared for media and promotional purposes on Christopher Lopez’s social media accounts and website. Under Section 101, Copyright Law which states,

“Two-dimensional and three-dimensional works of fine, graphic, and applied art, photographs, prints and art reproductions, maps, globes, charts, diagrams, models, and technical drawings, including architectural plans.”

Section 101, Copyright Law of the United States

If you would like your image to not be used for any media or promotional on Christopher Lopez’s social media accounts and/or website, please write in note description

“I do not want my custom drawing/sketch commission to shared for media and promotional purposes on Christopher Lopez’s social media accounts and/or website”

when purchasing or email directly at info@cchristopherlopez.com

How do I cancel or edit an order I placed?

Once an order is placed, we are unable to cancel or modify it. Please reach out to customer service if you have any concerns.

How do I contact customer service?

You can reach us via email at info@cchristopherlopez.com. Please note we may be delayed to respond during the holidays and weekends.

Can I add an item to my order after I placed the order?

Unfortunately not, you will need to place an entire new order for anything you wish to purchase.

Why has my card been declined?

You would need to contact your bank or credit card company for more information. It could be that your billing address is not matching with your credit card or you entered the information incorrectly.

What forms of payment are accepted?

We accept Apple Pay, Google Pay, VISA, MASTERCARD, DISCOVER, AMEX, and PAYPAL.

*Please note: Your billing address must match exactly as it is appears on your credit card statement. This information is used as part of the validation process for your credit card payment. All orders are subject to review. We reserve the right to cancel any order.

Do you ship internationally?

Currently shipping is only limited to within the United States